About Richard R.
RICHARD S. RABEN, M. Ed.
richraben@aol.com
2 Catherine Lane
Carver, MA 02330
(617) 901-5795
SUMMARY:
University Instructor, Course Developer, Technical Trainer, and Project Manager
S... more
RICHARD S. RABEN, M. Ed.
richraben@aol.com
2 Catherine Lane
Carver, MA 02330
(617) 901-5795
SUMMARY:
University Instructor, Course Developer, Technical Trainer, and Project Manager
SKILLS:
College Instruction, Course Development, Blackboard, Training, Seminar Development, Project Management
EXPERIENCE:
1994 – Present University of Massachusetts, Framingham State University, Bridgewater State University
Adjunct Part-Time Faculty Instructor
Teach and develop the following courses for online and traditional delivery: Statistics, Organizational Behavior, Operations Management, Management Information Systems, Marketing, Decision Making and Problem Solving, Introduction to Management, Introduction to Communication, Communication Strategies and Techniques (oral and written), Public Speaking, Intercultural Communication, Materials Management, Supply Chain Management, Management Policies and Issues, Professional Communication For Managers, Quantitative and Qualitative Analysis, Global Management, Strategic Management, Principles of Customer Service, and Project Management (Blackboard primarily used for online courses).
2001 – 2002 Ajilon/Software Quality Partners - Manulife Financial, Boston, MA
SQA Project Leader/Senior SQA Analyst
Responsible for leading the QA and testing group process improvement initiatives for large insurance financial application including annuities and mutual fund processing. Tasks included: designing and documenting an improved Software QA and Testing Process, developing a Process Communication Plan, training the engineering staff, and designing a Process Implementation Plan. Established test standards and appropriate templates for: (1) planning and scheduling test activities, (2) documenting an improved Master Project Plan, identifying, (3) designing, and documenting test cases, (4) developing entry/exit criteria for various forms of testing and test environments, (5) defect management and control, (6) establishing project team roles and responsibilities, and (7) test documentation and control, test management review, evaluation, and reporting. Also, hands-on tasks include: developed functional specifications, test strategies, and detail test plans for complex financial transactions in Vantage (annuities application system).
1999 – 2001 Kronos Corporation, Chelmsford, MA
Senior Software Quality Assurance Project Manager
Responsible for managing all testing and training in support of major time and attendance financial application system. Utilize client/server architecture with Sybase database implementation and develop overall project, test, resource, and implementation strategy plans. Successfully support aggressive, market-driven implementation dates with newly expanded organization (including fourteen SQA engineers). Develop processes and procedures for improving end-to-end integration and performance testing across all products using Mercury Interactive’s LoadRunner and WinRunner automation tools. Reduced manual functional test time by 25% using Seque’s Silktest automation tools and successfully hired six new SQA engineers in difficult job market.
Richard Raben, M. Ed. Page 2
1998-1999 Ajilon/Software Quality Partners - New England Financial, Boston, MA
SQA Project Leader
Responsible for leading financial application analysis, preparation of technical requirements, creation and execution of test plans, training SQA engineers, documentation of results, and communication of defects for complex life insurance financial application systems. Planned and executed Y2K compliance tests and developed strategies for using QA Partner and WinRunner automation test tools to enhance manual tests
1997-1998 IMI Systems Inc. – Putnam, Investments, Franklin, MA
SQA Project Lead/Analyst
Developed and directed SQA automated testing project for large brokerage financial client. Configured off-site test lab and conducted application analysis. Supervised test planning, design, implementation, and training, as well as, implemented automated tests using QA Partner and documented test results.
1992-1997 Computer Sciences Corporation, Lexington, MA
Software Quality Project Leader/Trainer
Led cross-functional teams responsible for implementation of base-wide video teleconferencing systems. Supervised migration from mainframe systems to client/server architecture, as well as planned and implemented paperless office initiatives. Directed implementation of Computer Sciences Corporation’s software quality improvement program and trained approximately 300 engineers. Completed Qualtech’s six-week certification train-the-trainer program in Quality Management, Process Improvement, and Statistical Process Control.
EDUCATION:
Lesley University
Masters in Education
University of Texas
Bachelor Degree
