Creating an Account

  • Go to www.jointutors.com
  • Enter your bio data information, contact information, user name, password and all other information as necessary to create an account.
  • Click Sign up.
  • After signing up, you have to complete registration through a confirmation link sent to your email.
  • After confirmation and completion of registration, you will be required to set up security questions and or confirm your phone number for improved account’s security. Additionally you will need to fill out your payment details that will be used to pay for the services you may require.

Logging Into Your Account

  • Go to www.jointutors.com/login and use your phone number, email address or username that you had used when registering your account.
  • Then enter your password.
  • Click login and you are done.

Creating a Stronger Password

  • For a stronger password, ensure that your password has more than 8 characters that include a combination of numbers, letters and punctuation marks and signs.
  • While setting up your password, you will see a bar below that will indicate how strong your password is. The longer the green bar is, the stronger your password is. Red bar indicates signifies a weak password and you may be required to change it.
  • Set up a password that is unique and that isn’t similar with your other accounts’ passwords for enhanced security.

Forgotten Password Reset

  • If you forget your account’s login password, you can reset it by using the “forgot password option” at sign in.
  • You would then be directed to a new page where you will be asked to input your email address/username/phone number. Then you will be required to answer the security questions you had set while registering and a password reset link will be sent to your email.

If, however, you forgot answers to your security questions, kindly use the option of receiving a code to your phone number which will then enable our site to send a rest link to your email.

From your email you can then follow the instructions and change your password. Remember to change your security questions if you cannot recall them.

In situations you do not recall any login details, kindly get in touch with us at support@jointutors.com  and we will help you appropriately.

If you haven’t yet registered on jointutors.com, then use sign up option to register.

Tutors’ profiles

Keep updating your profile contact details whenever necessary and for tutors, keep updating your skills and training on your profiles to make it more attractive. It is also important to keep your profile up to date with correct and current contact details.

Websites and Apps

Stay connected on digital devices like iPhone, iPad, Android, Windows and feature phones through our PC and mobile Apps. To access our Apps, download them from our site or go to your phones app store to access them.

Securing your Account

  • To enhance the security of your account, allow notification messages to be sent to either your email or phone number whenever you log or there is suspicious activity in your account.
  • You are also required to use a strong password (with mixture of numbers, letters, signs etc.). Also input security question and answers that are unique but easy to remember.
  • You should also keep updating your password and security feature in your account to be assured of continued safety.

Paying for Lessons

We have various secure means of making payments including PayPal, credit cards, bitcoins and other acceptable forms of payment in the country. All credit card payment information provided to us is kept safe and processed through an independent secure third party processor for assured security.

Necessary conditions for excellent learning experience

  • A computer or device with internet access
  • Web browser and internet access
  • A webcam or video input device
  • A microphone or audio input device
  • Speakers or audio output devices

Jointutors.com is compatible with both desktop and mobile and can be opened through Chrome, Mozilla, Safari, Opera browser among many others.

Selecting a Tutor

Follow the following methods to get your preferred tutor.

  • Enter your search word or topic of interest in the search bar and look through the populated results to select your area of interest.
  • After selecting your topic, you will see the qualified tutors associated with that area.
  • If you know specific tutor, you could directly search for under “search for tutor” option.
  • You can directly write to us and we will help you select a tutor.

Scheduling for Lessons

  • After choosing your subject, access the tutor’s profile and select “sessions”
  • Then choose “scheduling” where you will select your preferred timing according to the tutor’s availability.
  • You can opt to include a note if necessary about your chosen subject.
  • When you have done all that, you will receive a quote for your chosen lesson. You then must proceed and pay through our secure payment platforms.
  • On paying, a confirmation email will be sent to you and the tutor.
  • Under “sessions” tab in your account, you can find the session so scheduled.

Knowing Your Tutor’s Skills

As Join Tutors, a global leader in online tutoring, we recommend choosing mentors who have high grades and skills, good references and reviews from their students.

Changing Login Email

  • Go to “Settings” on your account.
  • Choose “Contact details” - email then hit the “Edit” option.
  • Input your new email and save.
  • Confirm the email by logging in to your account through the link sent to your new email.

Change of User Name

You cannot change your user name. However if need be, get in touch with our customer support and they will help you.

Deactivating, Deleting, Closing of Account

  • Go to My settings on your “account”
  • Then go to “security”- deactivate/close/delete.
  • Then input your password and save.

Note : If you may be unable to carry this procedure dependent on your account’s situation. If you are unable to do this procedure, kindly get in touch with us.